Shoreline Sightseeing will offer a full refund for individual tickets (not groups) if the cancellation is made one business (M-F) day in advance. Cancellations can be made by contacting our office at 312-222-9328 ext. 1 Shoreline Sightseeing does run in the rain, but we do cancel tours at times based on unsafe conditions; this decision is made by our Captains. If Shoreline Sightseeing cancels a cruise due to weather, this decision is made in our sole discretion, all prepaid tickets will be refunded or rescheduled. If you purchased tickets from a third party website please contact them directly to cancel your tickets, their cancellation policy may differ from Shoreline Sightseeing.


If you are unable to make your tour time, please contact Shoreline Sightseeing to check availabity for an alternative departure time. If we are able to change your tour time there will be a $10 per ticket charge due at the time of the change. If you miss your tour time and do not contact us in advance we will not be able to offer you a refund, and your tickets will be invalid.


Online Privacy Statement

The following statement explains how the web sites operated by Shoreline Marine Company, Shoreline Sightseeing, and Shoreline Tour and Travel (“Shoreline” below) may collect and use your personally identifiable information. These Web sites include: shorelinesightseeing.com, shorelinewatertaxi.com, shorelinechartersandevents.com and others.

The Basic Principle

We will never intentionally disclose your personally identifiable information to any third party for their use without first receiving your express permission. We will not send you e-mail unless you have requested it or unless it’s in the course of a transaction you have initiated.

Free To Use

You can access our Web sites free of charge. Sometimes we will ask you to submit minimal personally identifiable information before accessing them.

When do we collect your personally identifiable information?

You must provide some personally identifiable information in order to use some features of our Web sites. Some examples:

  • Signing up for e-mail services such as First Mate Club, status alerts, newsletters, and e-mail alerts
  • Participating in online sweepstakes, contests and games
  • Purchasing items such as event tickets
  • Participating in an online survey

What personally identifiable information do we collect?

The information we collect for services such as these will vary, but can include your name, address, zip code, gender, user name, password, e-mail address and phone number. We also collect credit card information for purchases. Wherever we collect personally identifiable information, we will make an effort to provide a link to our privacy statement.

How do we use your personally identifiable information?

We do not share or provide personally identifiable information we may collect, such as names, e-mail addresses and phone numbers with third parties without your expressed permission. We will not send you an e-mail unless you have requested it, or specifically given us permission to contact you in the future, or unless it’s in the course of a transaction you have initiated.

Who else has access to your personally identifiable information?

Third-party technology providers: In some cases, the service you sign up for is provided by a third-party technology or content provider. When you use these third-party services offered on our sites, personally identifiable information you provide may be collected directly by these third parties solely in order to deliver the services you have requested. These third-party partners may not use or distribute our users’ information in any capacity outside of the service for which we contracted and they must comply with our privacy policies. Some examples of third-party technology partners: Google, which provides us with maps and in-bound advertising.

How do we use site usage statistics?

Shoreline collects some information automatically via server logs and cookies. This information can include your IP address, browser type, domain names, access times and referring URLs. We use this information to prepare for peak usage times and ensure a fast-loading site, to help diagnose problems with our servers and to understand which features of our sites are being used and when.

How do we use cookies and web beacons?

A cookie is a small file that stores information in your browser on your computer. Shoreline places cookies in your browser that contain some of the information you provide when you register with us, when you enter a coupon code or respond to special advertising. We do not store highly sensitive personal information such as your password, e-mail address or credit card number in cookies. Cookies enable us to summarize overall usage patterns for our analysis. In addition, we use cookies to provide personalized services such as showing special discounts available to specific users. We also use cookies to provide a more useful online experience. A web beacon is an invisible graphic on a web page that is programmed to collect non-personally identifiable information about your use of a given site. Like cookies, web beacons allow Shoreline and its technology providers to summarize overall usage patterns for our analysis and provide personalized services. We do not share or provide personally identifiable information we may collect, such as names, e-mail addresses and phone numbers with our advertisers without your express permission. You may opt-out of the cookies delivered by Shoreline by changing the setting on your browser. Depending on your privacy settings, please be aware that this may disable all cookies delivered to your browser, not just the ones delivered by Shoreline. You may also not be able to use all features on our website.

Disclosures required by law or for security and safety

Regardless of your choices with respect to your information, Shoreline will disclose personally identifiable information when it believes in good faith that such disclosures are (a) required by law, including, for example, to comply with a court order or subpoena, or (b) will help enforce our terms of use, protect your safety or security and/or protect the safety and security of Shoreline, our Web sites, our property, or our employees; or (c) to protect the safety or security of third parties.

Children’s Guidelines

We require parental consent for children under 13 to register or submit personally identifiable information on our sites.

  • Children: Be sure to ask your parents for permission before you send any personally identifiable information about yourself to us or anyone else over the Internet.
  • Parents and guardians: We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating.

How to correct and update your personally identifiable information

After logging in, you may select “Your profile” and update the information there, including e-mail address, user name, password and phone number.

Notification of Policy Changes

We retain the right, at our discretion, to change any of these policies in the future. Our current procedures will be disclosed on this page. Except for information that is subject to the SHORELINE Privacy Policy, SHORELINE will not treat information you post or transmit to the Website as confidential or proprietary. By sending information to SHORELINE through the Website (by transmitting, posting, or otherwise), you agree that SHORELINE may use that information in any way, for any purpose, including SHORELINE’s own commercial purposes, subject only to the SHORELINE Privacy Policy.

Business Transfers

As time passes, Shoreline may be sold along with its assets, or other transactions may occur in which customer information is one of the business assets transferred. In such a case, the customer information which we have gathered may be one of the business assets we transfer.


Our Website contains links to other sites operated by unrelated third parties. Please note that we are not responsible for the privacy practices of third party websites. We encourage you to be aware of this when your leave our Website and to read the privacy policies of every website that collects personally identifiable information from you. The Privacy Policy applies only to this Website.

Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at: Shoreline Sightseeing 474 N. Lake Shore Dr., Suite 3511 Chicago, Illinois 60611 Or send e-mail to info@shorelinesightseeing.com